Skype for Business Skype for Business Online Skype for Business Online operated by 21VianetSetting up a Skype for Business Meeting on behalf of someone else, for example a manager, is similar to setting up one for yourself. First, the person you’re scheduling the meeting for needs to add you as a delegate in their Outlook calendar and in Skype for Business. Then, you can set up Skype for Business Meetings, start impromptu Skype for Business Meetings, and start conference calls on behalf of that person. Note: To be or have a delegate, you must be using Outlook. Get set up as a delegateFirst, the steps below must be done by the person who is giving delegate access.In Outlook, click File Account Settings Delegate Access Add.Find and add the name of the person who is going to be the delegate.Click the Calendar menu, and select Editor rights.For more information, see.Start a meeting or call as a delegateAs a delegate, you can access the calendar of the person you’re a delegate for and set up a Skype for Business Meeting just like any other meeting. To schedule a Skype for Business Meeting on behalf of someone you’re a delegate for, simply follow the steps at.As a delegate, you can also start an impromptu meeting, by using the Meet Now feature or a conference call for someone else.
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Use Meet Now to start a Skype for Business Meeting.In the Skype for Business main window, click the Options menu, and then click Show Menu Bar.On the menu bar, click Meet Now.Click the name of the person who has given you delegate access. This opens a meeting window.Pause on the people menu to invite participants.
Dec 29, 2018 Overview. The purpose of this article is to guide you through the process of adding a delegate to manage your Skype for Business account for MacOS devices (if you are using a Windows device, please reference this guide for adding a delegate to manage your Skype for Business account for Windows).In order to begin, please follow the outlined steps below.
Invitees receive an alert that notifies them of a meeting request.Start a conference call.In your Contacts list, select the names of the invitees, including the person who has given you delegate access, by holding down the Ctrl key on your keyboard and clicking the names.Right-click the selection, and point to Start a Conference Call.Point to the name of the person who has given you delegate access, and then click Skype for Business Call.
This page documents common implementations of advanced phone coverage setups that are supported by Skype for Business. Microsoft labels these setups as 'Boss-Admin' functions since in many cases, the person that requires coverage is a boss and the person handling the coverage (the delegate) is an administrative assistant.
In some cases, the 'boss' won't necessarily be a person. Some departments will use a phone number associated with a resource account as a first point-of-contact (or 'lead-in') number for an office. In these situations, the boss will be that resource account and the delegates will be those staff tasked with covering the lead-in number.
Please note that granting delegate access in Skype involves more than just call coverage. Delegate accounts can perform other functions in Skype including adding and removing events on the boss account's Outlook/Office 365 schedule and making calls on the behalf of the boss. Make sure to be aware of these implications before enabling delegate access.
Unless otherwise noted, these instructions cover the Windows version of the Skype client.
The last two sections involve submitting Telecommunications Service Request forms with Pitt Information Technology (Pitt IT).
Click here for a printable version of this webpage.
Designating a Single Delegate or Multiple Delegates
The Need: The boss needs to enable delegate access to another account or multiple accounts using their Skype client. Designating delegate access is a first step for numerous coverage configurations.
Does It Require Pitt IT Assistance? No
Cost: None
How to Do It In Eight Easy Steps:
Be aware that anyone designated as a delegate can make calls on the behalf of the boss.
Call Forwarding – Routing Incoming Calls to a Delegate or Group of Delegates
The Need: A boss wants all calls to their number to route to a delegate or a group of delegates. The boss does not want their phone or Skype client to register the incoming calls. The boss has already designated delegates as described in the previous section.
Does It Require Pitt IT Assistance? No
Cost: None
How to Do It In Five Easy Steps:
To turn off call forwarding, select the Turn Off Call Forwarding menu option under the forwarding icon.
Simultaneous Ring - Routing Incoming Calls to Ring Simultaneously to a Delegate or a Group of Delegates
The Need: A boss wants all calls to their number to simultaneously ring at the extension of a delegate or a group of delegates. The boss has already designated delegates as described in the first section of this document.
Does It Require Pitt IT Assistance? No
Cost: None
How to Do It In Five Easy Steps:
To turn off call forwarding, select the Turn Off Call Forwarding menu option under the forwarding icon.
Simultaneous Ring – Routing Incoming Calls to Delayed Simultaneous Ring to a Delegate or Group of Delegates
The Need: A boss wants all calls to their number to ring exclusively at that number for a designated period of time and then simultaneously ring at the extension of a delegate or delegates if it is not answered. The boss has already designated delegates as described in the first section of this document.
Does It Require Pitt IT Assistance? No
Cost: None
How to Do It In Six Easy Steps:
To turn off call forwarding, select the Turn Off Call Forwarding menu option under the forwarding icon.
Simultaneous Ring - Routing Incoming Call to Simultaneous Ring to a Delegate or Group of Delegates Only During Work Hours
The Need: A boss wants delegate call coverage only during work hours. After hours, calls will go to the boss' extension with no coverage.
Does It Require Pitt IT Assistance? No
Cost: None
How to Do It In Five Easy Steps:
To modify your work hours, you will need to open an Outlook client running on a Windows or Macintosh PC. Outlook version 2016 is recommended. Go to the Outlook Options window which can be accessed by selecting Options under the File menu. Click the Calendar link on the left side of the window to get to the time options. You can set your work hours by modifying the Start time and End time settings in the Work time section.
Group Answer - Setting Up One or More People to Cover a Lead-in Number Using a Resource Account
The Need: Your department or office has a number that is advertised as the first point of contact in literature, business cards and webpages. The number should stay constant regardless of staff changes. One person or a group of people are assigned to answer calls to the number.
Does It Require Pitt IT Assistance? Yes
Cost: $14 a month for the call queue in addition a one-time setup fee of $27.50
How to Do It:
Group Answer – Routing Incoming Calls to a Lead-in Number to One or More People Using a Call Queue
The Need: Your department or office has a number that is advertised as the first point of contact in literature, business cards and webpages. The number should stay constant regardless of staff changes. One person or a group of people are assigned to answer calls to the number.
Your department wants the incoming caller experience to be more than just having their call rerouted to one or more extensions. In addition, you want any of the following options to be available:
These options are accessible with the creation of a call queue.
Does It Require Pitt IT Assistance? No
Cost: $14 a month for the Resource Account
How to Do It:
Group Answer – Setting Up Advanced Lead-in Number Coverage Using an Auto Attendant
The Need: Your department or office has a number that is advertised as the first point of contact in literature, business cards and webpages. The department wants callers to be given menu options (press one for admissions, etc.) that they can access by dialing single numbers. These options will route calls to either individuals or to a group using a call queue. The department also wants options to change at different times of the day.
These call handling features are accessible with the creation of a Skype for Business auto attendant. An auto attendant will engage incoming calls depending on conditions. The most common use of an auto attendant is processing calls that are received outside of business hours. Auto attendants can also be created to support other cases, such as handling calls that fall outside of the conditions of a call queue (such as being on hold beyond a specified amount of time).
Does It Require Pitt IT Assistance? No
Cost: $14 a month for the auto attendant in addition to a one-time setup fee of $27.50 plus any associated call queue fees (see previous section)
How to Do It:
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